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FAQs
Shipping and Delivery
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How do I return / replace product?
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How do I return / replace product?
We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc.,
Damage during shipping
To return/ replace product you can create a ticket within 5 days of delivery
Missing product/parts
If you don't receive any ordered product or any part missing , create a ticket within 5 days of delivery.
Manufacturing defect
It will cover till warranty provided by manufacture.Usually most manufacture provide 12 months warranty after purchase. Only during this period you can create a ticket.
Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund or you have to wait till it will come in stock.
Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Tanna TechBiz LLP , reserves the right to take the final decision on all refund request.
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I got damaged product! How to return?
If you received damaged product , You can create ticket with the description of the problem. Our technical team will discuss about that .Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund or you have to wait till it will come in stock.
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I received incorrect product/ some of my parts are missing from order!
If you don't receive any ordered product or any part missing , create a ticket within 5 days of delivery.
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What is product return guidelines?
Once we confirmed the faulty item cannot be repairable by customer or by Remote Desktop (Team Viewer), we will issue the RMA Number, which you have to mention clearly on Shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
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Limits of Responsibility
We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.
- When my order will shipped?
Generally , If the ordered products are in stock and you have ordered before 4:30 pm(Mon-Sat) , your order will dispatch the same day on you placed order.
In other case , If you purchased any of back-ordered item(s) in your order , whole order will be shipped when back-ordered item will be in stock.
- What is cost of shipping?
Free delivery on orders to India of ₹7,000 and above
Delivery charge of ₹100 will be added on orders less than ₹7,000
- When my order will be delivered?
Generally , If the ordered products are in stock and you have ordered before 4:30 pm(Mon-Sat) , your order will dispatch the same day on you placed order.
In other case , If you purchased any of back-ordered item(s) in your order , whole order will be shipped when back-ordered item will be in stock.
Product Support
For product support we have a support portal where you can raise a ticket or one can also email us support@tannatechbiz.com
Payment Methods
Available payment methods are Credit Card/ Debit Card/ Net Banking / UPI / Wallet
Privacy
Privacy Policy
This is the Privacy Policy of this website (the “Site”) and Tanna Techbiz LLP and/or its related parties which are the Site operator. As a part of normal operating procedures, this website may collect, apply (under special circumstances) and discloses your information to third parties. If you do not agree with the Privacy Policy, please do not continue. Otherwise, you should have read, understood and agreed to be subject of this Privacy Policy, and be complied with all relevant laws and regulations. Tanna TechBiz retains the right to change, revise and renew this Privacy Policy without prior notice.Personal Information
You can anonymous access to the Site and obtain information. We will explain the use of the information before requesting you to provide relevant information, and some sites of the Site need your register to access. The Site will track some datum automatically in accordance with the user’s behavior. In order to provide better services, the Site use the datum to make internal statistics, which including but not limited to the number of users and their interest or behavior. The Site collects the datum using Data Collection Device such as “Cookies”. “Cookies” is a small file set on the user’s hard disk, helping the Site provide tailor-made services for the uses. And the Site provides some functions which are realization via the “Cookies” only. The Site using the “Cookies” reduces the numbers of input password in a certain period.
The Use of Personal Information
You agree that the Site could use your information (including but not limited to the information in the files which are held by the Site and other information which are obtained from currently and previously events on the Site) to resolve disputes, stop arguments, help to ensure that the transactions on the Site safety, and perform the obligations agreed with User within this Site. Occasionally, the Site needs to identify problems or resolve disputes by investigating multiple users, even reviews the user’s information to identify which user holds multiple ID. For limiting the fraud, illegal and criminal activities on the Site，you agree that the Site could check the your personal information either manually or with an automatic program.
The Disclosure of Personal Information
The Site will protect the personal information via industry practice. Due to technical limitations, the Site cannot ensure that users of all private communications and other personal information will not be disclosed by other sources not listed in the Privacy Policy. The Site has the obligation to provide personal information to the judicial organs and government departments in accordance with the relevant laws and regulations.
Privacy Inquire
You have no right to request any user's private information during using contents on the Site or gathering information from it.
You should not be allowed using the services or other e-mail forwarding services provided by the Site to send spam or to do something which would possible violate the laws and regulations of the relative jurisdiction, social morality and the Site's User Agreement or Privacy Policy content. In addition to send e-mails, the Site will not use e-mail addresses for any other purpose. The Site will not rent or sell these e-mail addresses. The Site will not store e-mail message or e-mail address permanently.
Responsibility
You should be responsible for your ID, passport, the registered e-mail address and all of other security settings. Therefore, the Site has no obligation to keep the above information.
Cookies
A cookie is a small piece of text or data created by Seeed that a user is asked to browse a website sent to your browser by a website you visit. The cookies allow the website to remember information about your visit, including but not limited to collecting your online preferences, etc. Seeed uses the cookies for the purpose of improving your experience when visiting our website. Essential cookies enable the core functionality of the website. Without these cookies, the website can not function properly. Some cookies can make a website usable by enabling basic functionality. In addition, marketing cookies are used to track and collect visitors' actions on the website. Cookies may store user data and behavior information, which allows advertising services to target more audience groups. However, Seeed will not provide any personal information or data that we collect to any Third Party. Also, a more customized user experience can be provided according to the collected information. Google Analytics cookie is a set of cookies to collect information and report about website usage statistics without personally identifying individual visitors to Google.
The interpretation of this Privacy Policy is attributed to Tanna TechBiz.